Product 07

Watchtower
AI Agent Observability

Your AI agents are running. Are they working? Watchtower monitors response quality, uptime, error rates, customer satisfaction, escalation patterns, and cost-per-conversation. Flags when answers drift. Alerts when hallucinations spike. The difference between AI that works and AI that quietly embarrasses you.

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The Problem

Why Watchtower Exists

You Deployed AI and Forgot About It

Your chatbot went live 3 months ago. Since then: no monitoring, no quality checks, no performance reviews. It could be hallucinating wrong prices to customers right now. You'd never know.

72% of deployed AI chatbots have zero ongoing monitoring

AI Quality Degrades Silently

Model updates, data drift, prompt changes, new customer questions the AI wasn't trained for — quality erodes gradually. By the time you notice, customers have already had bad experiences.

AI response quality degrades 2-5% per month without monitoring

You Don't Know What Your AI Is Costing You

Every AI response costs tokens. Some conversations go 20+ turns. Some models are more expensive than others. Without cost-per-conversation tracking, your AI bill is a black box.

Unmonitored AI costs are 30-50% higher than necessary

How Watchtower Works

Five Steps. Fully Autonomous.

Connect

Tap Into Your AI Agent's Conversation Stream

Watchtower connects to your AI agents via API logs, webhook streams, or direct integration. Compatible with any LLM provider: Anthropic, OpenAI, Azure, Google, self-hosted. Read-only. No changes to your existing agents.

Measure

Score Every Conversation

Response relevance, factual accuracy, tone consistency, language quality (Arabic and English), response time, completion rate. Every conversation gets a quality score. Problem conversations get flagged.

Track

Uptime, Errors, and Escalation Patterns

Is the agent available 24/7? How often does it error out? Which topics trigger the most escalations? Where do customers abandon? Watchtower tracks the operational health of every agent.

Cost

Cost-Per-Conversation Tracking

Token usage per conversation. Cost by model, by topic, by channel. Identify expensive conversation patterns. Optimise prompts to reduce costs without reducing quality.

Report

Daily Health Reports. Weekly Quality Scores.

Every morning: agent health status, conversations handled, quality score, top issues. Every week: trend analysis, quality trajectory, cost analysis, recommendations. Board-ready monthly summary.

What You Get

Every Deliverable. Every Month.

📊

Quality Scoring

Every conversation scored for relevance, accuracy, tone, and completeness. Problem conversations flagged automatically.

💡

Hallucination Detection

AI monitors AI. Responses checked against ground truth. Hallucination rate tracked. Spike alerts when accuracy drops.

⏱

Uptime Monitoring

24/7 availability tracking. Error rate monitoring. Downtime alerts via email or WhatsApp.

💰

Cost Analytics

Token usage, cost-per-conversation, cost by channel, cost by topic. Identify waste. Optimise spend.

📰

Daily Health Reports

Morning summary: conversations handled, quality score, errors, escalations, costs. Via email or WhatsApp.

📈

Weekly Quality Trends

Quality trajectory, customer satisfaction trends, emerging topics, recommendation for improvements.

Pricing

One Product. Transparent Price.

AED 2,500

/month

One-time setup: AED 12,000

Connect to any LLM-powered agent (Anthropic, OpenAI, Azure, Google)
Quality scoring for every conversation
Hallucination detection and accuracy tracking
24/7 uptime and error monitoring
Cost-per-conversation tracking and optimisation
Daily health reports via email or WhatsApp
Weekly quality trend analysis
Monthly board-ready performance summary

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WatchtowerAI Agent Observability