Product 04

Agent
AI Customer Operations

A bilingual AI agent that handles customer inquiries via WhatsApp, web chat, and email. Connected to your actual inventory, pricing, and policies. Handles 80% of queries autonomously. Escalates the rest. Not a script-based chatbot. An agent that knows your business.

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The Problem

Why Agent Exists

3 People Answering the Same 50 Questions

"What's the price?" "Are you open?" "Where's my order?" Your team answers the same questions every day on WhatsApp, phone, and email. That's AED 30K/month in salary for repetitive work.

AED 30K+/month in salary for work an AI handles in seconds

Generic Chatbots Don't Know Your Business

Intercom and Zendesk bots answer from scripts. They can't check your inventory. They can't quote your prices. They can't handle Arabic. They give generic answers to specific questions.

85% of customers abandon script-based chatbots

After-Hours Means Lost Customers

A customer messages at 10pm asking about a product. Your team is asleep. By morning, they've bought from your competitor who replied at 10:01pm — because they had an AI agent.

63% of UAE consumers expect instant responses outside business hours

How Agent Works

Five Steps. Fully Autonomous.

Train

We Feed It Your Actual Business Data

Inventory lists, price sheets, product catalogs, company policies, FAQs, opening hours, location details, return policies, staff contact info — everything your customers ask about. Agent learns from YOUR data, not generic templates.

Deploy

Live on WhatsApp, Web, and Email

Agent deploys across all your customer channels simultaneously. WhatsApp Business API for chat. Embedded widget for your website. Email integration for inbox queries. One agent, every channel.

Respond

Bilingual. Contextual. Data-Connected.

A customer asks "Do you have the blue one in large?" Agent checks your live inventory and answers. In Arabic or English. With accurate stock levels, prices, and availability — not scripted guesses.

Escalate

80% Autonomous. 20% Escalated to Your Team.

Agent handles routine queries autonomously. Complex issues, complaints, or high-value opportunities get escalated to your human team with full conversation context. No customer repeats themselves.

Learn

Gets Smarter Every Week

Agent tracks which questions it can't answer, which responses customers rate poorly, which topics need new data. Weekly improvement reports. Monthly performance reviews. It never stops learning.

What You Get

Every Deliverable. Every Month.

📱

WhatsApp AI Agent

Live on WhatsApp Business API. Handles customer messages 24/7 in Arabic and English. Connected to your actual data.

💻

Website Chat Widget

Embedded on your website. Same AI, same knowledge base, same bilingual capability. Matches your brand.

📨

Email Auto-Response

Monitors your customer inbox. Drafts and sends accurate responses to routine inquiries. Flags complex ones for your team.

📊

Conversation Analytics

Daily report: queries handled, topics trending, satisfaction scores, escalation rates, response times.

🔄

Smart Escalation

When a query needs a human, Agent hands off with full context. No customer repeats themselves. Your team sees the entire conversation.

📈

Weekly Improvement Reports

Which questions Agent couldn't answer. Which responses need updating. What new data to feed it. Continuous improvement, not set-and-forget.

Pricing

One Product. Transparent Price.

AED 3,000

/month

One-time setup: AED 20,000

Bilingual AI agent (Arabic + English) trained on your business data
WhatsApp Business API integration
Website chat widget (branded, embeddable)
Email auto-response integration
Smart escalation to human team with full context
Daily conversation analytics and satisfaction scores
Weekly improvement reports
Up to 5,000 conversations/month included

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AgentAI Customer Operations